Cancellation Policy

  • Timeframe for Cancellation: Cancellation requests are considered if made within 7 days of placing the order.
  • Limitations: Cancellations may not be entertained if the order has been communicated to vendors and they have started shipping.
  • Exclusions: Cancellations are not accepted for perishable items like flowers or eatables.

Refund and Replacement Policy

  • Damaged or Defective Items: Report any damage or defects within 7 days of receipt. The request will be processed after verification by the merchant.
  • Product Discrepancy: If the product does not match the site description or expectations, report it within 7 days. The Customer Service Team will review and make an appropriate decision.
  • Warranty Issues: For products with manufacturer warranties, refer issues directly to the manufacturer.

Refund Processing

  • Refund Timeline: Approved refunds take 6-8 days to process.
  • Perishable Items: Refunds or replacements for perishable items are possible if the quality is not satisfactory.